Ticketing Terms and Conditions
Eent: Defender Horse of the Year
Orgnaiser: Horse of the Year (Hawkes Bay) Ltd
1. General
1.1 By purchasing a ticket for the Defender Horse of the Year event (the "Event"), you agree to be bound by these Terms and Conditions.
1.2 Tickets are sold by Horse of the Year (Hawkes Bay) Ltd (the "Organiser").
1.3 The Organiser reserves the right to update these Terms and Conditions at any time. Updates will be published on the Event website.
2. Ticket Purchases
2.1 Tickets can be purchased online through the Event website using Stripe or at the gate during the Event.
2.2 All ticket sales are final. No refunds or exchanges will be provided except as required under New Zealand Consumer Law.
2.3 The Organiser is not responsible for any technical issues during the online purchase process.
3. Ticket Validity
3.1 Each ticket grants entry to the Event for the date(s) specified on the ticket.
3.2 Tickets may not be resold, transferred, or altered without the Organiser’s prior written consent.
3.3 The Organiser reserves the right to refuse entry to anyone holding a counterfeit or invalid ticket.
4. Entry and Conduct
4.1 Attendees must present a valid ticket at the Event entrance for scanning or verification.
4.2 The Organiser reserves the right to refuse entry or remove any attendee behaving in a manner deemed inappropriate, unsafe, or disruptive.
4.3 Children under 14 years of age must be accompanied by an adult at all times.
5. Cancellations and Changes
5.1 If the Event is cancelled prior to commencing, ticket holders will be entitled to a full refund, minus any applicable transaction fees.
5.2 If the Event is cancelled after it has commenced, refunds may be offered at the Organiser’s discretion. Refunds in such cases will be partial and will reflect the proportion of the Event that was completed.
5.3 The Organiser is not liable for any additional costs incurred by attendees, such as travel or accommodation expenses..
6. Liability
6.1 Attendees participate at their own risk. The Organiser is not liable for personal injury, loss, or damage to property unless caused by the Organiser’s negligence.
6.2 The Organiser accepts no responsibility for lost, stolen, or damaged tickets or personal belongings.
7. Photography and Media
7.1 By attending the Event, attendees consent to being photographed or filmed for promotional purposes.
7.2 Attendees may not use professional photography equipment or drones without prior approval.
8. Stripe Payments
8.1 All online transactions are processed through Stripe. By purchasing a ticket, you agree to Stripe’s Terms of Service.
8.2 The Organiser does not store any credit card information.
9. Privacy
9.1 Personal information provided during the ticketing process will be used in accordance with the Organiser’s Privacy Policy.
9.2 The Organiser will not share personal details with third parties without consent, except as required by law.
10. Contact Information
For enquiries regarding ticketing or the Event, please contact:
Horse of the Year (Hawkes Bay) Ltd
support@hoy.kiwi